Returns & Refunds Policy

Due to the fresh and perishable nature of flowers, Sweet Stems does not accept returns or exchanges for change of mind.

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If your flowers or product arrive damaged, faulty, or are not what you ordered, please contact Sweet Stems as soon as possible after receiving your order. Please include photos where possible so we can assess the issue.

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Where appropriate, we will arrange a replacement, refund, or another suitable solution.

 

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act.

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Last updated: August 2026