Privacy Policy

At sweet stems, your privacy matters. this policy explains what information is collected through this website, how it’s used, and how it’s protected.

by using this website or submitting an enquiry, you agree to the collection and use of information in line with this policy.

information collected

sweet stems may collect personal information including:

name
email address
phone number
delivery address
wedding date and venue details
inspiration images or pinterest links
payment information
order history
any additional details submitted through enquiry forms or email communication

how your information is used

your information is used to:

respond to enquiries
prepare quotes and floral concepts
process orders and payments
arrange deliveries and wedding installations
communicate about bookings
improve website performance and customer experience
send marketing emails or updates if you have chosen to receive them

payments

payments made through this website are securely processed through third-party providers including stripe. sweet stems does not store full credit card information.

cookies & analytics

this website may use cookies and analytics tools to better understand how visitors use the site and improve website performance.

these tools may collect:

browser type
device information
pages visited
time spent on the website
general location data

third-party services

sweet stems may use trusted third-party services including:

wix
stripe
google analytics
meta/facebook

these providers may store or process information on secure systems outside new zealand.

photography & social media

images shared with sweet stems through enquiry forms or email may be used for quote preparation and design planning only unless otherwise agreed.

professional wedding photography supplied to sweet stems may be shared across the sweet stems website and social media unless requested otherwise.

protecting your information

reasonable steps are taken to protect personal information from loss, misuse, or unauthorised access.

access & corrections

you may request access to the personal information held about you or ask for corrections at any time.

contact

for any privacy-related questions, please contact:

sweet stems
emma bell
edgecumbe, bay of plenty
hello@sweetstems.shop