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Privacy Policy

PRIVACY POLICY | Last updated: may 2026

At sweet stems, your privacy matters. this policy explains what information is collected through this website, how it’s used, and how it’s protected.

by using this website or submitting an enquiry, you agree to the collection and use of information in line with this policy.

information collected

sweet stems may collect personal information including:

  • name

  • email address

  • phone number

  • delivery address

  • wedding date and venue details

  • inspiration images or pinterest links

  • payment information

  • order history

  • any additional details submitted through enquiry forms or email communication

how your information is used

your information is used to:

  • respond to enquiries

  • prepare quotes and floral concepts

  • process orders and payments

  • arrange deliveries and wedding installations

  • communicate about bookings

  • improve website performance and customer experience

  • send marketing emails or updates if you have chosen to receive them

payments

payments made through this website are securely processed through third-party providers including stripe. sweet stems does not store full credit card information.

cookies & analytics

this website may use cookies and analytics tools to better understand how visitors use the site and improve website performance.

these tools may collect:

  • browser type

  • device information

  • pages visited

  • time spent on the website

  • general location data

third-party services

sweet stems may use trusted third-party services including:

  • wix

  • stripe

  • google analytics

  • meta/facebook

these providers may store or process information on secure systems outside new zealand.

photography & social media

images shared with sweet stems through enquiry forms or email may be used for quote preparation and design planning only unless otherwise agreed.

professional wedding photography supplied to sweet stems may be shared across the sweet stems website and social media unless requested otherwise.

protecting your information

reasonable steps are taken to protect personal information from loss, misuse, or unauthorised access.

access & corrections

you may request access to the personal information held about you or ask for corrections at any time.

contact

for any privacy-related questions, please contact:

sweet stems
emma bell
edgecumbe, bay of plenty
hello@sweetstems.shop

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